WARNING: One Visa (one-visa.com) — Entrepreneurs report paying for Singapore immigration services only to discover their documents were never submitted. Read this investigation before sending money.
About One Visa
When entrepreneurs search for Singapore immigration help, One Visa (one-visa.com) appears prominently with slick marketing and promises of high approval rates. But behind the polished facade, clients describe a nightmare: payments collected, promises made about immigration connections, followed by complete abandonment.
One Visa operates through one-visa.com and advertises the following services:
- Singapore Employment Pass (EP) applications
- EntrePass for entrepreneurs
- S Pass processing
- Personalised Employment Pass (PEP)
- Dependent Pass and Long-Term Visit Pass
- Permanent Residency (PR) applications
- Company incorporation in Singapore
- Corporate services and tax advisory
How the One Visa Scam Works
Stage 1 — The Professional Hook: Entrepreneurs find One Visa through Google ads or search results. The website looks professional, claims MOM licensing, and boasts 10,000+ successful cases and 15+ years of experience. A free consultation creates confidence and trust.
Stage 2 — The “Connections” Pitch: During consultation, One Visa representatives imply or directly claim they have strong connections within Singapore immigration authorities (MOM/ICA). They promise high approval rates and suggest your case will receive special attention. This creates a sense of exclusivity and urgency to sign up.
Stage 3 — Payment Collection: Clients are asked to pay substantial fees upfront — typically S$5,000 to S$15,000+ depending on the service. Full or near-full payment is required before any work begins. Limited payment staging is offered.
Stage 4 — The Stall: After payment, One Visa may send a few preliminary emails or generic document templates to maintain the illusion of progress. Updates become vague: “your application is being processed,” “our team is reviewing your documents,” “MOM is taking longer than usual.”
Stage 5 — The Discovery: After weeks or months of stalling, the client becomes suspicious and contacts MOM or ICA directly. The devastating discovery: no application was ever submitted. One Visa never filed any paperwork with immigration authorities despite collecting full payment.
Stage 6 — Disappearance: When confronted, One Visa either makes further excuses, promises to “resolve it immediately,” or simply stops responding altogether. No refund is provided. The entrepreneur is left to start the entire immigration process from scratch — out of pocket and months behind schedule.
Victim Reports
“They were so convincing during the consultation. Talked about their MOM connections, showed me their ‘success stories,’ quoted a 90% approval rate. I paid S$9,200 upfront. Two months later — no EP, no updates, no response to my emails. MOM confirmed nothing was filed.”
— S.L., Business owner from Malaysia
“One Visa promised me a PEP (Personalised Employment Pass) application within 4 weeks. I paid S$13,000. Eight weeks later, I couldn’t reach anyone. MOM confirmed nothing was submitted. I’ve filed a police report with Singapore Police Force.”
— H.R., Executive from Hong Kong
Red Flags We Identified
- 🚩 Claims of “connections” at immigration — legitimate consultancies never promise insider access to government agencies. This is a classic fraud tactic.
- 🚩 Documents never submitted to MOM — multiple clients confirmed with MOM that no applications were filed despite months of “processing”
- 🚩 Full upfront payment demanded — no milestone-based billing tied to actual application submission milestones
- 🚩 Communication deteriorates after payment — consistent pattern of responsiveness dropping dramatically once funds are collected
- 🚩 Unverifiable success claims — “10,000+ successful cases” cannot be independently verified
- 🚩 Generic document templates sent to maintain illusion of progress without actual work being done
- 🚩 Below-market pricing used to undercut legitimate agencies and attract cost-conscious entrepreneurs
- 🚩 No proof of submission ever provided — legitimate agencies provide MOM application reference numbers immediately upon filing
Our Assessment
VERDICT: HIGH RISK — AVOID
Based on our investigation, One Visa (one-visa.com) shows strong indicators of immigration fraud. The company collects payment for Singapore visa and immigration services, claims to have government connections, and then fails to submit any applications. Entrepreneurs are left discovering months later that nothing was done.
Trust Score: 1.0 / 5.0
How to Verify a Singapore Immigration Consultancy
- Check MOM EA licence — verify the agency is listed on MOM’s Employment Agency Directory at mom.gov.sg
- Demand a MOM application reference number — once submitted, all EP/S Pass applications receive a reference number within 24 hours. Ask for it.
- Never trust claims of “connections” — MOM processes applications based on merit and COMPASS criteria, not personal connections
- Insist on milestone-based payments — deposit on engagement, payment upon confirmed submission to MOM, balance upon approval
- Check EP Online — employers can verify EP application status directly through MOM’s EP Online system
- Read independent reviews — check Google Maps reviews, forums, and Singapore-specific platforms like HardwareZone
- Use established agencies — firms like Rikvin, Singapore Corporate Services, and Hawksford have long verifiable track records
What to Do If You’ve Been Scammed by One Visa
- File a police report with Singapore Police Force (SPF) online or at your nearest Neighbourhood Police Centre
- Report to CASE Singapore (Consumers Association of Singapore) — file a complaint at case.org.sg
- Report to MOM — if One Visa claims MOM licensing, report potential licence violations directly to the Ministry of Manpower
- Contact your bank — initiate a chargeback if you paid by credit card; dispute the transaction for bank transfers
- Report to ACRA — if the company is Singapore-registered, file a complaint with the Accounting and Corporate Regulatory Authority
- Document everything — save all emails, WhatsApp messages, receipts, contracts, and screenshots
- Small Claims Tribunal — for amounts under S$20,000, you can file a claim at the Singapore Small Claims Tribunal
Frequently Asked Questions
Is One Visa a scam?
Based on multiple verified victim reports, One Visa (one-visa.com) exhibits strong indicators of immigration fraud. Clients consistently report paying for visa services that are never actually performed — with documents never submitted to Singapore’s Ministry of Manpower.
Is One Visa Singapore legitimate?
While One Visa claims to be a MOM-licensed agency, multiple clients have discovered that their immigration applications were never filed despite paying thousands of dollars. We strongly recommend verifying any claims of MOM licensing directly through official channels before engaging.
Does One Visa actually submit applications to MOM?
Based on victim reports, no. Multiple clients who contacted MOM directly were told that no applications had been submitted in their name — despite One Visa claiming the applications were “in progress” for weeks or months.
Can I get a refund from One Visa?
No victims we have spoken with have successfully obtained a refund. Your best options are filing a police report, pursuing a bank chargeback, reporting to CASE Singapore, and potentially filing at the Small Claims Tribunal for amounts under S$20,000.
If you have been affected by One Visa or have additional information about their practices, please share your experience in the comments to help warn other entrepreneurs.